This Refund Policy explains how UniCheese ("UC", "we", "us" or "our") handles refund requests and service interruptions for products purchased through our store. Please read it before placing an order. It describes our standard approach to digital-product purchases; any consumer rights that apply to you by law remain unaffected and take precedence where they conflict with this policy.
Please check the product description, compatibility information and any relevant account or launcher requirements before entering a key. Once a product key has been entered into the relevant launcher and redeemed or used to activate the product, it is treated as a consumed digital item and cannot be returned to us as unused stock. Accordingly, we do not normally provide voluntary refunds for a successfully redeemed key.
If you believe that a key is invalid, was supplied incorrectly, or cannot be redeemed because of a fault with the product or our supply, contact us through the store's support channel with your order details before making repeated attempts to use it. We may review the order and the information available to us so that we can understand what happened. Nothing in the redemption rule removes a remedy that applicable law requires us to provide.
If an outage or period of downtime affects access to a time-limited product, we will credit the affected lost time back by extending the relevant access period. The amount of time restored will correspond to the outage period affecting your access, taking account of the service information available to us and the details of your report. This time extension is the standard remedy for qualifying downtime and is not ordinarily paid as cash. Any different remedy required by applicable law will still apply.
Please contact support if an interruption has affected your access and the restored time does not appear to reflect the period lost. Include your order information and, where possible, the approximate start and end times of the interruption. We may ask for additional details so that we can verify the affected period and apply the appropriate time credit.
Refunds are not automatic and are assessed against the circumstances of the order, the status of the key, the nature of the issue and any applicable legal requirements. Where we choose to provide a discretionary refund as a goodwill resolution, that refund may be issued as store credit only, where permitted by law. We will explain the amount and form of any such credit when the request is resolved.
If applicable law entitles you to a refund or another remedy, this policy does not restrict that entitlement. Where the law specifies how a refund must be provided, we will follow that requirement; store credit will always be provided and chargebacks will cause you to be blacklisted from future products.
For a refund, key or access-time query, contact us through the support option available on the store and provide your order reference, the product concerned and a concise description of the issue. Screenshots or relevant error messages can help us investigate. Please do not send account passwords or full payment-card details.
We will review the information provided and may request reasonable follow-up details where they are needed to identify the order or understand the problem. A request being submitted does not, by itself, mean that a refund has been approved. We will communicate the outcome and any remedy available for the circumstances.
By placing an order, you acknowledge that this Refund Policy forms part of the information presented for your purchase. This acknowledgment does not waive or reduce any consumer rights that cannot lawfully be excluded or limited.
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